Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed as quickly as possible. The processing time depends on product availability:
- In-stock products – orders are typically shipped within 1–3 business days after payment confirmation.
- Made-to-order products – for selected items, the processing time may take 14 to 21 business days.
If an order includes both in-stock and made-to-order items, the shipment will be dispatched once all items are ready, unless agreed otherwise.
2. Shipping Methods
Orders are delivered via trusted courier companies and logistics providers. Available shipping methods and their costs are displayed during checkout.
3. Shipping Costs
Shipping costs depend on the selected delivery method and the total order value. The final cost is always shown before completing the purchase.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number that allows you to monitor your shipment.
5. Delays
In exceptional circumstances, processing or delivery times may be extended due to factors beyond our control (e.g., logistical delays or supplier issues). In such cases, customers will be informed promptly.
6. Contact
If you have any questions regarding shipping or order processing, please contact our customer support via the contact form or email address provided on our website.